TERMS & CONDITIONS
Prices
All prices include statutory VAT and exclude shipping costs
Order & Order Confirmation
By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract.
The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer.
The contract with Top Pet Produkter is only concluded when Top Pet Produkter sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).
In the order confirmation you will find information of products, prices, payment method and shipping address.
Make sure that your order confirmation is correct. If something is wrong in your order, please contact our customer service immediately.
If a product has run out of stock we will contact you as soon as possible by email.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
When you visit the Top Pet Produkter website your web browser sends various data to our servers. This serves only to optimise the technology, configuration and stability of our website as well as the system security. We gather log file data, including IP addresses.
We do not pass this data onto third parties. The log files are automatically deleted two (2) months after collection. Prior to that the IP is anonymised and stored only for administrative / technical and security-related purposes. The collect of data is only necessary for the technical operation of the website.
We process payment, processing and delivery data in connection with an order:
- Customer data (e.g. first and last name, email address, invoice address, delivery address, phone number, customer ID); connection data (IP address); payment data (e.g. payment information).
We process the data within the framework of an order in order to be able to record and process your order with the help of the data provided, to adapt the product selection according to your preferences and preferences and to make appropriate recommendations
Your data will not be passed on to unauthorised third parties. We share details of your delivery address to the logistics and shipping companies commissioned by us (see Logistics & Shipping) solely on the basis of contracts relating to order processing and only insofar as it is necessary for the contractual provision of the services.
In order for the customer to receive information about the shipping status, Top Pet Produkter sends the respective delivery company the email address and - if specified - the customer's phone number (only for freight forwarding deliveries), which you can use to find out about the delivery status of your order.
Depending on your selected payment method, your payment data is transferred to the corresponding payment service provider. Top Pet Produkter does not store any credit card information apart from in connection with your payment.
When you register for our email newsletter, we only process your email address. The data will only be used to send you information about Top Pet Produkter products and promotions at regular intervals,
We do not pass on the personal data you provide when registering for the newsletter to unauthorised third parties.
Top Pet Produkter uses Facebook Pixel, a custom audience communication tool provided by the social network Facebook. It is owned by Facebook Inc.
Facebook Pixel links directly to Facebook. When you visit the Top Pet Produkter website it stores a cookie on your device so that when you subsequently log into your Facebook account you will be shown relevant Facebook ads. Facebook Pixel allows us to optimise our Facebook ads to ensure that they are applicable to the user and not irritating or of no interest.
Dispatch and delivery
The exact cost of delivery is determined by your postcode. This will be visible before checkout.
The delivery cost is depending on your choice of delivery service partner, location and the weight of your parcel(s)
All international orders will be sent on a tracked courier via DHL, Schenker or PostNord/DPD
Your package is delivered to your nearest parcel connect delivery point. Applies to packages under 20.0 kg.
Delivery Times:
Most orders are processed and dispatched within 1-3 working days and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch).
In the event that Top Pet Produkter is unable to deliver the ordered product because Top Pet Produkter itself is not supplied by its own suppliers, without culpability on the part of Top Pet Produkter, Top Pet Produkter may withdraw from the contract.
In such a case, Top Pet Produkter shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Top Pet Produkter shall, without delay, reimburse payments made by the customer.
Right of withdrawal
Customers who are consumers have a fourteen-day cancellation right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity.
You have the right to cancel your order and receive a full refund within 14 days of receipt.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To get a refund, please let us know within 14 days of your purchase and then return your item in an unused, re-sellable condition.
We’ll ask you to cover the cost of the return postage, unless we deem an item is faulty in which case we will pay for the return postage.
If you return an item you bought as part of a bundle deal, or if you used a discount code or if your order no longer qualifies for a discount applied, we’ll provide you with a ‘pro rata’ refund which takes the discounted price you paid into account.
To start a return for refund within 14 days of purchase, please use this withdrawal form
If you feel your item is faulty, please get in touch and we will investigate.
We’ll need you to send us some details and photos along with your order number. Please email these to info(at)toppet.se
We’ll then take a look and get back to you.
Payment methods, invoices and credit notes
Payment for goods is to be made by credit card or PayPal
Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
Swedbank Pay
All card payments are securely handled by Swedbank Pay
PayPal
PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. During the ordering process, you can also open up a PayPal account if you don't have one.
Please note that we cannot accept Paypal accounts from the USA.
Gift vouchers
Gift vouchers are valid for all products at www.toppet.se and for ancillary costs (e.g. postage & packing). All vouchers are valid for a period of two years from the date they are sent. The period of validity of individual vouchers may not be extended.
The voucher will be sent to the recipient by email with a PDF attachment.
Gift vouchers may be used at the online shop www.toppet.se. Only one voucher may be used per order. The use of several vouchers for the same order (e.g. a combination of gift vouchers and offer vouchers/coupons) is therefore not possible. If the order value exceeds the voucher amount the difference may be paid by credit card, direct debit or payment on invoice. If the voucher amount is not used up upon redemption the difference can be used later. There will be no cash payout. It is not possible to offset vouchers retrospectively against current or previous orders. Vouchers may not be exchanged or redeemed for cash and cannot be used to buy gift vouchers. Vouchers may not be sold on
In no case shall Top Pet Produkter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product,
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.